11q11q takes your data seriously and handles it with full transparency. This policy explains what we collect, how we use it, and how we protect your personal information in strict compliance with the LGPD — Brazil's General Data Protection Law.
Our principles
How 11q11q protects your privacy
Six concrete commitments that guide how your data is handled at 11q11q
Full LGPD Compliance
11q11q strictly adheres to the General Data Protection Law (Law No. 13.709/2018). We have an internal Data Protection Officer (DPO) and documented processes in place to ensure your rights as a data subject are respected at every stage of your relationship with the platform.
256-Bit SSL Encryption
All communications between your device and 11q11q's servers are encrypted with 256-bit SSL — the same standard used by banks and financial institutions. This covers your registration data, financial transactions via Pix, boleto, and card, and your full betting history.
We Never Sell Your Data
11q11q does not sell, rent, or share users' personal data with third parties for commercial purposes. Your data is never shared with marketing companies, brokers, or any other entity outside the specific cases set out in this policy and under the LGPD.
You Control Your Data
As a data subject, you have the right to access, correct, export, and request the deletion of your information at any time. 11q11q provides a direct channel for exercising these rights, with a guaranteed response within 15 business days, as required by the LGPD.
Secure Storage in Brazil
Data from 11q11q's Brazilian users is stored on servers that comply with national legislation, with restricted access controls, encrypted backups, and continuous monitoring against unauthorized access.
Communications Only with Your Consent
11q11q only sends marketing communications — promotions, boosted odds, VIP Program updates — when you explicitly opt in at registration or through your account settings. You can withdraw that consent at any time with no impact on your use of the platform.
LGPD — Article 18
Your Rights as a Data Subject
The LGPD guarantees these rights to every Brazilian 11q11q user
Data Access
Request a full copy of all personal data 11q11q holds about you at any time — registration details, betting history, transactions, and communications.
Data Correction
If any of your registered information is incorrect, outdated, or incomplete, you have the right to immediate correction through 11q11q support.
Data Deletion
You may request the deletion of your personal data from 11q11q, subject to legal exceptions (data that must be retained due to regulatory or judicial obligations).
Consent Withdrawal
Any consent given to 11q11q for data processing can be withdrawn at any time, at no cost and with no impact on your access to the platform.
Portability
Request an export of your data in a structured format for migration to another controller, as provided for under the LGPD and ANPD regulations.
Sharing Information
You can request from 11q11q a full list of the public and private entities with which your data has been shared, along with the justification for each instance of sharing.
To exercise any of these rights, please contact us at privacidade@11q11q.best or through the platform's support chat. A response is guaranteed within 15 business days.
The controller responsible for processing the personal data collected on the platform 11q11q (https://11q11q.best) is the operating entity of the site, hereinafter referred to simply as 11q11q. For privacy and data protection matters, the direct contact channel is the email privacidade@11q11q.best.
This Privacy Policy applies to all users who access or use any service provided by 11q11q, including Sports Betting (football, MMA/UFC, basketball, volleyball, e-sports), Live Casino, slots, crash games, and any other feature available on the platform. By creating an account or accessing the site, you confirm that you have read and agree to the terms of this policy.
The 11q11q collects personal data at different points during your interaction with the platform. Below are the types of data collected and the situations in which this occurs:
| Category | Data Collected | When |
|---|---|---|
| Identification | Full name, CPF, date of birth, nationality | Registration and KYC verification |
| Contact | Email, mobile number | Registration and account updates |
| Address | ZIP code, city, state, street address | Proof of address (KYC) |
| Financial | Pix key, banking details, deposit and withdrawal history in BRL | Financial transactions |
| Activity | Betting history, casino sessions, amounts wagered, results | Continued use of the platform |
| Technical | IP address, device type, operating system, browser, session cookies | Website and app access |
| Documents | National ID (RG), driver's license (CNH), proof of address (front and back) | Identity verification (KYC required for withdrawals above R$ 500.00) |
The 11q11q does not collect unnecessary sensitive data — such as racial origin, religious beliefs, health information, or biometrics — except where expressly required by law or a competent authority. Data from users under 18 is never collected under any circumstances, and the system actively blocks registrations from users who do not meet the age requirement.
The 11q11q processes your personal data exclusively for the purposes described below — with no deviation from those purposes and no use for anything you have not been informed about:
All personal data processing carried out by the 11q11q has a specific legal basis set out in Article 7 of the LGPD. The bases that underpin our data processing activities are:
When the legal basis is consent, the 11q11q will request authorization in a clear, specific, and prominent manner — never buried in general terms. You will always have the option to withhold consent without any impact on your use of the platform.
The 11q11q does not sell, rent, transfer, or make users' personal data available for third-party commercial purposes. Sharing only occurs in the strictly necessary situations described below:
The 11q11q implements robust technical and organizational measures to protect your data against unauthorized access, loss, alteration, or improper destruction:
Despite all the measures we have in place, no system is 100% invulnerable. We therefore encourage you to do your part as well: use a strong, unique password for your 11q11q, do not share your credentials and enable two-factor authentication in your account settings.
The 11q11q retains personal data only for as long as necessary to fulfill the purpose of the processing or meet a legal obligation. General retention periods are:
Once retention periods expire, data is securely deleted (overwritten or certified destruction) or irreversibly anonymized for internal statistical use. Anonymized data is not considered personal data under the LGPD.
The 11q11q uses cookies and similar technologies to keep the platform running and to improve your experience. The types of cookies used are:
You can manage your cookie preferences at any time in your account settings on the 11q11q or through your browser settings. Disabling essential cookies may affect the functionality of certain platform features.
The 11q11q is a platform intended exclusively for users aged 18 and over. We do not intentionally collect, process, or store personal data from anyone under 18.
If it is identified that a registered user is under 18 years of age, the 11q11q will take the following steps immediately:
Some of the technical service providers and casino game suppliers used by the 11q11q are headquartered or have infrastructure outside Brazil. When such a transfer occurs, 11q11q ensures that:
The 11q11q periodically reviews data transfer agreements with international vendors to ensure ongoing compliance with ANPD regulations.
The 11q11q may update this Privacy Policy periodically to reflect changes in our processes, in Brazilian legislation (including new ANPD regulations), or in response to security incidents.
When relevant changes occur that affect your rights or the way we handle your data, we will notify you by email at your registered address and/or through a prominent notification on the platform with a minimum advance notice of 7 calendar days before the changes take effect.
Changes required by an immediate legal obligation may take effect on the date of publication and will be communicated on that same date. The date of the last update is always shown at the top of this policy — please check it periodically.
To exercise your rights as a data subject or ask questions about this Privacy Policy, please contact the 11q11q through the following channels:
The response deadline for formal data subject rights requests is up to 15 business days from the date the request is received, as provided under the LGPD. Requests requiring complex analysis may have this deadline extended by an equal period, with prior notice to the data subject.
When you bet on the 11q11q, you deposit more than money — you deposit trust. Your personal data, your CPF, your Pix key, your betting history on the Brasileirão and UFC: all of it passes through our systems. That's why the way we handle this information isn't just a compliance matter — it's a matter of respect for everyone who chose 11q11q as a betting platform.
The LGPD came into effect in Brazil in 2020 and transformed the country's data protection landscape. 11q11q 11q11q aligned all internal processes with the law before it came into force and maintains that compliance on an ongoing basis — not as a one-off effort, but as an organizational culture. We have a dedicated in-house DPO, documented data processing procedures, and dedicated channels for data subjects to exercise their rights.
One thing worth highlighting: the 11q11q has never sold user data and never will. This isn't a vague promise — it's a business decision that reflects how we want to build our relationship with Brazilian players. Monetizing customer data goes against everything that 11q11q represents. Our revenue comes from bets and games — not from selling information about who bets on Flamengo or who plays slots in the middle of the night.
The 256-bit SSL encryption that protects all your transactions at 11q11q is the same security standard used by Nubank, Itaú, and other major Brazilian banks. When you send a Pix to deposit funds or withdraw your UFC bet winnings, that transaction travels through a secure channel from start to finish. Your banking details never pass through our systems in plain text.
Your data is yours to control. If you want to know exactly what 11q11q knows about you — every bet, every deposit, every withdrawal, every login — just send us an email. We'll respond within 15 business days with a full report. If you want to correct any information, you can. If you want to delete everything and close your account, you can do that too. These are not concessions — they are rights guaranteed by the LGPD that the 11q11q complies with without resistance.
About cookies: most websites bury their cookie policy in the footer and use vague language. At the 11q11q, we describe exactly which cookies we use and why. Essential cookies are required for the platform to function — without them, you cannot log in or place a bet. Marketing cookies are only activated with your explicit consent. You can withdraw that consent at any time without affecting your bets, withdrawals, or VIP Program.
If at any point you feel that something about the way 11q11q is not right, reach out to us first — we are available 24 hours a day in Portuguese. If you are not satisfied with our response, the ANPD (National Data Protection Authority) is available to receive complaints. We have no fear of that channel — on the contrary, we believe independent oversight is good for the entire market and for Brazilian players.
Your Data in Good Hands at 11q11q
This Privacy Policy is governed by the General Data Protection Law — LGPD (Law No. 13.709/2018). For questions, data subject rights requests, or complaints, please contact us at privacidade@11q11q.best. Also see our Terms and Conditions and the Responsible Gambling.
❓ Frequently Asked Questions — Privacy at 11q11q
Common questions about data, security, and LGPD at 11q11q
Transparency and trust
Bet at 11q11q with Your Privacy Protected
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